Creates vision and roadmaps for organization-wide research initiatives and designs research activities

Builds long-term strategic product roadmaps

Instituting continuous product and design improvement processes in conjunction with design and product leadership

Coaches designers, product managers, data scientists, and marketing professionals in rigorous and valid design research

Built a new research team and processes from the ground up at this fast-paced health tech start-up

Led strategic research initiatives for data-driven product direction decisions

Built relationships between product, growth, marketing, and the organization at large to influence data-driven decisions for immediate and long-term roadmaps

Democratized research by developing education, coaching methods, and measuring the impact of research conducted by product designers and product managers

Managed research operations including developing processes for efficient research, creating and managing the research budget, and developing a research repository

Led cross-functional HCD work across 5 product teams (200 people), collaborating with product owners and managers to create roadmaps and strategies (e.g., scope, timelines, delivery coordination) to research and design user-centered products and experiences for end-stage renal disease

Mentored 4 team members in qualitative and design-based research methods and effective communication of results

Built career path trajectory and onboarding training for research and design employees

Established program-wide quantitative research strategy via the inclusion of digital analytics and continuous product development data for unauthenticated and authenticated portals supporting social worker users across the US

Screened resumes and interviewed design, research, and content candidates to build a UX team and pipeline

Created and hosted interactive co-design workshops with clients to develop products, design systems, and policies

Co-directed internal research and design community of practice for 20 employees by developing and hosting workshops, training, team building, and mentoring activities

Developed research methods and processes knowledge base for consistency of practice, deliverables, and generating sample use cases across client projects

Hosted weekly meetings with C-Suite to articulate brand voice, strategy, and develop a plan for UX/UI work

Created onboarding processes for new employees

Led qualitative HCD strategy on two projects at the Center for Medicare

Conducted design and qualitative research activities including research plan development, interviewing, workshop activities, and qualitative analysis

Developed artifacts including personas, journey maps, service blueprints, presentations, and reports to communicate findings

Led the research and design of the clinician dashboard and patient mobile application of new mental health technology for veterans with PTSD and the clinicians who treat them to support patient engagement and clinical decision-making

Managed teams of 2 - 8 designers and researchers and project scheduling, risk, methods, and delivery

Taught user-centered design/interface development, qualitative methods, and video prototyping courses

Strategizes and executes research and design work to meet client UX, HCD, service design, and competitive positioning needs

Creates and hosts interactive workshops (e.g., design studio, design thinking, road mapping, prioritization, new technology implementation)